The ultimate free, simple, safe & reusable identity & age verification app, providing infallible online security & privacy for 4.2 billion online users

iVerified Limited Privacy Policy

Privacy Policy when accessing iVerified website or using iVerified services.

Latest update: August 3, 2018

iVerified Limited, Room 7, Floor 12, Energy Plaza, 92 Granville Road, Tsim Sha Tsui, Kowloon, Hong Kong and its affiliated companies (“iVerified”) respect privacy of our users and valuable customers and, for this purpose, have developed this privacy policy (“Privacy Policy”).

This Privacy Policy details iVerified’s commitment to protect the privacy of individuals who use the Service or send their personal information to iVerified in any form, including but not limited to, in the form of their personal documents (such as ID cards, passports, credit cards, loyalty cards and other identification documents) by virtue of which these individuals can be fully and/or partially identified. It explains how your data is collected, what is stored, how and for how long, the purpose of storing and processing your data, as well as your rights in relation to such data. Please read it carefully before accessing any iVerified service (as defined below).

iVerified’s information handling practices are in accordance with current data and privacy protection legislation in Hong Kong and we will only collect, hold, process, use, communicate, transfer and/or disclose such personal information in accordance with this Policy.

 

HOW DOES IVERIFIED COLLECT YOUR DATA?

Your data may be sent to iVerified through various channels: by accessing our website or using the Contact or Support form on our websites or by downloading the app in order to use the iVerified service. Where you use our applications (available at app stores) or our Web service (collectively called our “Services”) your personal data may be collected and stored by iVerified.

Data Retention period. iVerified may retain your personal information for as short as a few minutes, as long as it is required for iVerified’s business purposes or as it is required by law, but longest for up to ten years from receipt. If we collect your data on the basis of your consent, the data shall be stored for as long as you give us your consent.

 

WHAT CAN YOU DO WITH YOUR DATA SECURELY STORED WITH IVERIFIED?

You have the right to ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information. iVerified will take every reasonable step to ensure that personal data, where inaccurate, is erased or rectified without delay.

You can also ask us to stop using your information – the simplest way to do this is to contact us by emailing us at privacy@iVerified.org. If you have a complaint about our use of your information, you can contact the supervisory authority for protection of personal data in your country to find out more information.

 

WHAT DATA DOES IVERIFIED COLLECT?

1. Personal Information. iVerified may only collect personal information that is specifically and voluntarily provided to iVerified. The number and type of the collected personal information depend on the Service(s) selected by you.

2. Other data. iVerified may collect other information indirectly, including any information that does not reveal your specific identity, such as: browser and device information, IP address, server log file information, the name of your host or the domain name of the website that referred you to ours, app usage data, site data, demographic information, information collected through cookies, anonymous app usage data and other information provided by you.

3. Third party data. iVerified may use third-party analytics services to analyze the Service(s) on our behalf. These service providers may use cookies, web beacons, crash logs and other technologies to collect information about your use of the Service. These service providers enable us to collect, monitor and analyze data regarding the use of the Service, in order to understand how users use the Service(s) and to increase the functionality and user-friendliness of the Services, as well as to better tailor the Service(s) to users’ needs. Accordingly, some automatically collected data is shared with such third party service providers, who have their own privacy policies applicable to their operations. The current list of analytics service providers can be requested from us by contacting us at privacy@iVerified.org.

iVerified wishes to remind you that this Privacy Policy applies to personal information that iVerified collects and processes when you use the Services. It does not apply to third parties’ websites and/or services, such as third-party applications, that you may encounter when you use the Services. iVerified encourages you to carefully familiarize yourself with privacy policies applicable to any websites and/or services operated by third parties.

 

THE PURPOSES FOR WHICH IVERIFIED USES PERSONAL INFORMATION

iVerified may use your personal information received by you as well as personal information of third parties provided by you in order to improve iVerified products and Services. Such use of personal data is merely limited to the use of the content that you provide to iVerified in order to develop or improve iVerified’s algorithms and models over time.

iVerified collects, exports, and uses personal information to manage your relationship with iVerified and better serve you by personalizing your experience and interaction with iVerified and the Services.

When you send personal information of third parties to iVerified, you are responsible for obtaining appropriate consent from such third parties/data subjects. iVerified shall ensure that third parties personal information will be processed, handled and collected in the same manner as your own personal information. However, you are solely responsible for obtaining the consent from third parties for use and processing their personal information for the above-mentioned purposes.

Without prejudice to above stated general purposes of collecting and using the personal information and notwithstanding manner of collecting your personal information, iVerified uses your personal information for the following purposes:

• To set up and maintain your registration with the Service(s);

• To manage the Service(s) as well as to manage iVerified’s relationship with you;

• To provide features available in the Service(s) and to update you on the new services, if you are existing iVerified user;

• To develop, improve, and protect the Service(s) as well as to improve and develop new products, services and support including quality control, research and data analysis activities;

• To communicate with you and process and respond to any complaint made by you;

• To answer your inquiries, provide information, support or advice about existing and new products or service;

• To facilitate and process any purchases you may make in the Service(s);

• To prevent and investigate fraud and other misuses and to prevent and detect security threats;

• To protect iVerified’s rights and/or our property;

• For electronic direct marketing, in compliance with applicable laws;

• To audit and analyze the Service(s); and

• To ensure the technical functionality and security of the Service(s).

If you opt-in to receive marketing emails from us, we also may use the personal and pseudonymized information that we collect to send you promotional communications, including emails or postal mail about the products and services offered by iVerified or our partners. Although we hope you will find our promotional emails of interest, you may opt out of receiving them by sending an email to privacy@iVerified.org with “opt-out” in the subject line. Promotional emails will also have instructions for opting out of that type of communication in the future.

You can find more information on automatically collected information integrated within the iVerified website here.

 

HOW IVERIFIED DISCLOSES PERSONAL INFORMATION?

Your privacy is important to iVerified. We do not sell, lease, rent or otherwise disclose personal information relating to any of our users to third parties unless otherwise stated below.

The personal information collected in the Services, regardless such personal information is provided by you or is automatically collected, may be disclosed with the following categories of third parties:

• Service providers we've hired to provide customer service support or assist us in protecting and securing our systems and services in order to provide those functions;

• Service providers we’ve hired to provide services for the conduct of our business, suppliers of information technology, website management, data analysis data backup, and storage services;

• To public authorities, such as law enforcement, if we are legally required to do so or if we need to protect our rights or the rights of third parties;

• To iVerified’s subsidiaries and affiliates; or a subsequent owner, co-owner or operator of the Services and their advisors in connection with a corporate merger, consolidation, restructuring, or the sale of substantially all of our stock and/or assets, or in connection with bankruptcy proceedings, or other corporate reorganization, in accordance with this Privacy Policy.

iVerified may disclose information to third parties in an aggregate format that does not constitute personal information and does not allow the identification of individual users.

 

HOW WE KEEP YOU DATA SAFE AND SECURE?

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, iVerified utilizes reasonable technical and organizational measures to protect your personal information from unauthorized access or against loss, misuse or alteration by third parties as well as to safeguard the information iVerified collects and/or processes.

All personal information is encrypted while in transit and in storage. iVerified does not warrant that the undertaken safety, technical and organizational measures will be sufficient to fully protect your personal data against potential unauthorized access and use of your personal data. Moreover, we cannot guarantee the safety of your information when in the possession of other parties. However, if such attempt is detected we will immediately notify you of a potential breach of the security measures either directly to your contact address, if available, or via an alert notification on our Sites.

Children's privacy. iVerified does not knowingly collect information from children as defined by local law and does not target its websites or mobile applications to children under these ages. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests. If you have reason to believe that a child under the age of 18 has provided personal information to us through the Sites or Services, please contact us at privacy@iVerified.org, and we will delete that information.

Changes to the privacy policy. iVerified is likely to make changes to the Services in the future and as a consequence will need to revise this Policy to reflect those changes. You can tell when changes have been made to the Privacy Policy by referring to the “Last Updated” legend at top of this page. When we revise the Policy, iVerified will post the new Policy on the iVerified website (www.iVerified.org), so you should review the page periodically. If we materially change the ways in which we use and disclose personal data, we will post a notice on the Service. We encourage you to review the Privacy Policy whenever you access the Service to stay informed about our privacy practices. Please note use our Services if you do not agree with any of the stipulations contained herein.

Questions or concerns. Should you have any questions regarding this Privacy Policy, your privacy as it relates to the use of the Service, or the protection of the personal data we hold about you, please contact us via e-mail at privacy@iVerified.org. We seek to promptly resolve any concerns you may have.

iVerified Limited Terms of Use Last updated August 3, 2018 Please read these terms of use and the Privacy Policy carefully ("Terms"). These Terms govern and apply to your access and use of https://www.iVerified.org and other websites operated by iVerified Limited ("iVerified", "we" or "us") on which a link to these Terms is posted ("Site") and iVerified's mobile apps in which these Terms are posted, including without limitation the mobile apps named "iVerified" (collectively, "Apps"), as well as iVerified's personal data store, social networking, messaging and aggregation services available via the Apps (together with the Site and the Apps, collectively, the "Service"). YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING OR USING THE IVERIFIED APPLICATION, SITE, OR SERVICES, BY DOWNLOADING THE IVERIFIED APPLICATION TO ANY DEVICE OR POSTING OR ACCESSING ANY CONTENT ON THE SITE OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE IN THEIR ENTIRETY, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, SERVICES OR IVERIFIED CONTENT. Modification iVerified reserves the right, in its sole discretion, to modify, discontinue or terminate the Site or Services or to modify these Terms of Use, at any time and without prior notice. If we modify these Terms of Use, we will post the modification on the Site or within the iVerified Application or otherwise provide you with notice of the modification. The date of most recent revision shall be noted at the beginning of these Terms of Use. By continuing to access or use the Site or Services (including any iVerified Application) after we have posted a modification to these Terms of Use or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms of Use. If the modified Terms of Use are not acceptable to you, your only recourse is to cease using the Services. Notwithstanding the preceding sentences of this paragraph, no revisions to these Terms of Use will apply to any dispute between you and iVerified that arose prior to the date of such revision. These Terms of Use may only be modified in writing as set forth in this paragraph and may not be modified orally. Payment Access to the Service, or to certain features of the Service, may require you to pay fees to a Service Provider. If you have any questions or issues with such payments, please contact the applicable Service Provider. Registration and Account Security In order to access and use iVerified, you will need to register and create an account (your "Account"). By creating an Account, you represent that you are of legal age to form a binding contract, have not previously been suspended or removed from the Service and are not a person barred from receiving the Service under the laws of the United Kingdom or other applicable jurisdiction. iVerified users provide their real names and information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account: ■ You will not provide any false personal information on iVerified, or create an account for anyone other than yourself without permission. ■ You will not create more than one personal account. ■ If we disable your account, you will not create another one without our permission. ■ You will not use iVerified if you are under 18. ■ You will keep your contact information accurate and up-to-date. ■ You will not share your account, let anyone else access your account, or do anything else that might jeopardize the security of your account. ■ You will not transfer your account to anyone. iVerified will not have any responsibility or liability in connection with any unauthorised use of your account, passwords or iVerified. If you become aware of any breach of security with respect to your password or of any other breach of security, you will immediately notify iVerified. Verification process Our service will validate your identity and age based on the information provided using our proprietary systems. Where the system cannot automatically validate your identity and age based on the provided information, our team may manually review the application and attempt to validate the details before rejecting the application. Protecting Other People's Rights We respect other people's rights and expect you to do the same. You will not use iVerified to post or submit any information in violation of any applicable law or regulation, or that infringes or misappropriates any third party right or interest, or in any manner that causes harm of damage of any kind. Furthermore: ■ You will not post content or take any action on iVerified that infringes or violates someone else's rights or otherwise violates the law. ■ We can remove any content or information you post on iVerified if we believe that it violates this Statement or our policies. ■ If we remove your content for infringing someone else's copyright, and you believe we removed it by mistake, we will provide you with an opportunity to appeal. ■ If you repeatedly infringe other people's intellectual property rights, we will disable your account when appropriate. ■ You will not use our copyrights or trademarks (including iVerified), or any confusingly similar marks, except with our prior written permission. ■ If you collect information from users, you will: obtain their consent, make it clear you (and not iVerified) are the one collecting their information, and post a privacy policy explaining what information you collect and how you will use it. ■ You will not post anyone's identification documents or sensitive financial information on iVerified. Content Submissions Our Service allows you and other users to post, link, store, share and otherwise make available certain information, images, videos, text and/or other content ("Content"). You are responsible for the Content that you make available to the Service, including without limitation its legality, reliability, and appropriateness. You retain any and all of your ownership rights to any Content you make available on or through the Service and you are responsible for protecting those rights. By making Content available on or through the "iVerified" App or the rest of the Service, you grant us the perpetual, irrevocable, worldwide, non-exclusive, royalty-free right and license (with the right to sublicense) to use, modify, publicly perform, publicly display, reproduce, and distribute such Content, in whole or in part, in any media formats and through any media channels (now known or hereafter developed), including without limitation on and through the "iVerified" App. You can remove Content that you posted by specifically deleting it. In certain instances, however, some Content (such as posts or comments you make) may not be completely removed on the Service and copies of your Content may continue to exist on the Service and/or elsewhere. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any Content on the Service. You also have the option of either temporarily logout or permanently deleting your Account by visiting your Account settings. If you logout of your Account, we cease sending you push notifications, but we will save your information (including without limitation your Content) in case you later decide to login into your Account. If you delete your Account, we will permanently delete your Account information (including without limitation your Content). We will delete your messages according to our regular retention schedule. Please note that we will continue to store certain information (including without limitation your Content) for analytics purposes. We will also retain any information (including without limitation your Content) as required by law. Comments or other actions you make on Content shared by or with others, or messages you send, may also remain visible to other users after you delete your Account. You represent and warrant that: (a) the Content is yours (you own it) or you have the right to use it and grant us the right and license granted in these Terms, and (b) the posting of your Content on or through the Service does not violate the privacy rights, intellectual property rights, publicity rights, copyrights, contract rights or any other rights of any person. We ask that you respect our on-line community and other users when posting Content and using the Service. When submitting Content to or otherwise using the Service, you agree not to: ■ Submit material that violates a third party's proprietary rights, including without limitation privacy and publicity rights, or that otherwise violates any applicable law; ■ Publish falsehoods or misrepresentations that could damage us, our users or any third party; ■ Publish any private information of someone, like their address, phone number, email address, and similar information without their permission; ■ Submit material that is unlawful, misleading, defamatory, libelous, threatening, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; ■ Impersonate another person or represent yourself as affiliated with us, our staff or other industry professionals, including without limitation by use of our trademarks, service marks, logos, branding or names without express written authorization from us; ■ Solicit a user's password or other account information. This list is an example and is not intended to be complete or exclusive. We don't have an obligation to monitor your access to or use of the Service or to review or edit any Content, but we have the right to do so for the purpose of operating the Service, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. We reserve the right, at any time and without prior notice, to remove or disable access to any Content that we consider, in our sole discretion, to be in violation of these Terms or otherwise harmful to the Service. Since the Service may not always be available and your Content on the Service may not always be available, you agree not to rely on the Service for the purposes of Content access, storage or backup. iVerified will not be liable to you for any modifications, suspension or discontinuation of the Service or the loss of any Content. Interactions Between Users You are solely responsible for your interactions (including any disputes) with providers of online content requiring the use of our verification services (Providers). These Providers may include any online content provider using the service to validate the age and identification of their users You understand that iVerified does not in any way screen iVerified users for the purposes of interaction between users and Providers. You are solely responsible for, and will exercise caution, discretion, common sense and judgment in, using the Site and Services and disclosing personal information to other iVerified Providers. You agree to take reasonable precautions in all interactions with other iVerified Providers, particularly if you decide to communicate with iVerified user offline or meet them in person. Your use of the Site, Services, iVerified Content, and any other content made available through the Site or Services is at your sole risk and discretion, and iVerified hereby disclaims any and all liability to you or any third party relating thereto. iVerified reserves the right to contact iVerified users, in compliance with applicable law, in order to evaluate compliance with the rules and policies in these Terms of Use. You will cooperate fully with iVerified to investigate any suspected unlawful, fraudulent or improper activity via the Services. Mobile and Other Devices ■ We currently provide our mobile services for free, but please be aware that your carrier's normal rates and fees, such as text messaging and data charges, will still apply. ■ You provide consent and all rights necessary to enable users to sync (including through an application) their devices with any information that is visible to them on iVerified. Links to Third Party Sites The Service may include links to other sites and services that are not operated by us. We are providing these links to you only as a convenience and are not responsible for the content or links displayed on such sites. You are responsible for and assume all risk arising from your use or reliance of any third party sites. iVerified may provide tools through the Service that enable you to export information, including without limitation Content, to third party services. By using these tools, you agree that we may transfer such information to the applicable third-party service. Such third party services are not under our control, and we are not responsible for their use of your exported information. By submitting personal data on the Service, you are providing explicit consent to trans-border transmission of such data collected on the Service for the fulfilment of your voluntary requests. Ownership Our Service (including without limitation the App(s)) is protected by copyright, trademark, and other laws of the United Kingdom, Hong Kong and foreign countries. Except as expressly provided in these Terms, we (or our licensors) exclusively own all right, title and interest in and to the Service (including without limitation the App(s)), including all associated intellectual property rights. Except as expressly provided in these Terms, you may not make use of the Service, and iVerified reserves all rights to the Service. You may not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Service (including without limitation the App(s)). You acknowledge and agree that any feedback, comments or suggestions you may provide regarding the Service (including without limitation the App(s)) ("Feedback") will be the sole and exclusive property of iVerified and you hereby irrevocably assign to us all of your right, title and interest in and to all Feedback. Termination Without limiting other remedies, iVerified may at any time suspend or terminate your account, or refuse to provide you with access to the Site or Services. In addition, iVerified may notify authorities or take any actions it deems appropriate, without notice to you, if iVerified suspects or determines, in its own discretion, that you may have or there is a significant risk that you have (a) failed to comply with any provision of these Terms of Use or any policies or rules established by iVerified; or (b) engaged in actions relating to or in the course of using the Site or Services that may be illegal or cause liability, harm, embarrassment, harassment, abuse or disruption for you, iVerified users, iVerified or any other third parties or the Site or Services. Without limiting any other terms of these Terms of Use, you may stop using the Site and Services at any time. Following termination your account, or if you remove any User Content from iVerified, we may retain your User Content for a reasonable period of time for operational, backup, archival or audit purposes, and we may retain an archived copy of your records as required by law or for legitimate business purposes. After any termination, you understand and acknowledge that we will have no further obligation to provide the Site or Services and all licenses and other rights granted to you by these Terms of Use will immediately cease. iVerified will not be liable to you or any third party for termination of the Site or Services or termination of your use of either. UPON ANY TERMINATION OR SUSPENSION, ANY CONTENT, MATERIALS OR INFORMATION (INCLUDING USER CONTENT) THAT YOU HAVE SUBMITTED ON THE SITE OR VIA THE SERVICES WILL NO LONGER BE ACCESSIBLE BY YOU VIA THE SERVICES. Any suspension, termination or cancellation will not affect your obligations to iVerified under these Terms of Use (including, without limitation, proprietary rights and ownership, indemnification, and limitation of liability), which by their sense and context are intended to survive and do survive such suspension, termination or cancellation. Indemnity You agree to defend, indemnify, and hold iVerified, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with User Content, your access to or use of the Site, Services or iVerified Content, or your violation of these Terms of Use. Limitation of Liability YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, SERVICES, INCLUDING THE IVERIFIED APPLICATION, AND CONTENT THEREIN REMAINS WITH YOU. NEITHER IVERIFIED NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, SERVICES OR IVERIFIED CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE OR FROM THE USE OF OR INABILITY TO USE THE SITE, SERVICES OR CONTENT THEREIN, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT IVERIFIED HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. YOU SPECIFICALLY ACKNOWLEDGE THAT IVERIFIED IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS, THIRD PARTIES OR THIRD PARTY MATERIALS, AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. IN NO EVENT WILL IVERIFIED'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SITE, SERVICES OR CONTENT THEREIN EXCEED ONE U.K. POUND (£1). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN IVERIFIED AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Dispute Resolution Mandatory Arbitration. Please read this carefully. It affects your rights. YOU AND IVERIFIED AND EACH OF OUR RESPECTIVE SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS AND PERMITTED ASSIGNS AGREE TO ARBITRATION (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT), AS THE EXCLUSIVE FORM OF DISPUTE RESOLUTION EXCEPT AS PROVIDED FOR BELOW, FOR ALL DISPUTES AND CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Please visit http://www.hkiac.org for more information about arbitration. Commencing Arbitration A party who intends to seek arbitration must first send to the other, by certified mail, a written notice of intent to arbitrate (a "Notice"), or, in the absence of a mailing address provided by you to iVerified, to you via any other method available to iVerified, including via e-mail. The Notice to iVerified should be addressed to: iVerified Limited, Room 7, Floor 12, Energy Plaza, 92 Granville Road, Tsim Sha Tsui, Kowloon, Hong Kong, Attn: Chief Executive Officer (the "Arbitration Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (the "Demand"). If you and iVerified do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or iVerified may commence an arbitration proceeding as set forth below or file a claim in small claims court. THE ARBITRATION SHALL BE ADMINISTERED BY THE HONG KONG INTERNATIONAL ARBITRATION CENTRE UNDER THE HKIAC ADMINISTERED ARBITRATION RULES IN FORCE WHEN THE NOTICE OF ARBITRATION IS SUBMITTED THE LAW OF THIS ARBITRATION CLAUSE SHALL BE HONG KONG LAW. THE SEAT OF ARBITRATION SHALL BE HONG KONG. The Rules and HKIAC forms are available online at http://www.hkiac.org or by writing to the Notice Address. If you are required to pay a filing fee to commence an arbitration against iVerified, then iVerified will promptly reimburse you for your confirmed payment of the filing fee upon iVerified's receipt of Notice at the Arbitration Notice Address that you have commenced arbitration along with a receipt evidencing payment of the filing fee, unless your Demand is equal to or greater than HKD8,000, in which case you are solely responsible for the payment of the filing fee. Arbitration Proceeding The arbitration shall be conducted in the English language. A single independent and impartial arbitrator shall be appointed pursuant to the Rules, as modified herein. You and iVerified agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens on the parties: (a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration; (b) the arbitration shall not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. No Class Actions YOU AND IVERIFIED AGREE THAT YOU AND IVERIFIED MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, YOU AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OF MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF THIS SPECIFIC PROVISO IS FOUND TO BE UNENFORCEABLE, THEN YOU FURTHER AGREE THAT THE PROVISIONS OF THIS AGREEMENT CONCERNING MANDATORY ARBITRATION SHALL NOT APPLY TO ANY ACTION INVOLVING A PURPORTED CLASS OR REPRESENTITIVE PROCEEDING, AND SUCH ACTIONS BETWEEN YOU AND IVERIFIED SHALL PROCEED, IF AT ALL, IN STATE OR FEDERAL COURT, AND SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS LOCATED IN HONG KONG SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE'S REPUBLIC OF CHINA. Decision of the Arbitrator At an early stage of the arbitration and in consultation with the parties, the Tribunal will prepare a provisional timetable for the arbitration. It will be provided to the parties and to HKIAC. All arbitration proceedings shall be closed to the public and confidential and all records relating thereto shall be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator shall be in writing and shall include a statement setting forth the reasons for the disposition of any claim. The arbitrator shall apply the laws of the Hong Long Special Administrative Region of the People's Republic of China in conducting the arbitration. You acknowledge that these terms and your use of the Service evidences a transaction involving international commerce. The HKIAC Administered Arbitration Rules shall govern the interpretation, enforcement, and proceedings pursuant to the Mandatory Arbitration clause in these Terms of Use. These Terms of Use and your use of the Service shall be governed by the substantive laws of the Hong Kong Special Administrative Region of the People's Republic of China without reference to its choice or conflicts of law principles. Only if the Mandatory Arbitration clause is deemed to be null and void, then all disputes arising between you and iVerified under these Terms of Use shall be subject to the exclusive jurisdiction of the state and federal courts located in Hong Kong Special Administrative Region of the People's Republic of China, and you and iVerified hereby submit to the personal jurisdiction and venue of these courts. Each party waives any right that it may have to assert that such forum is not convenient. Equitable Relief The foregoing provisions of this Dispute Resolution section do not apply to any claim in which iVerified seeks equitable relief of any kind. You acknowledge that, in the event of a breach of these Terms of Use by iVerified or any third party, the damage or harm, if any, caused to you will not entitle you to seek injunctive or other equitable relief against iVerified, including with respect to any User Content, and your only remedy shall be for monetary damages, subject to the limitations of liability set forth in these Terms of Use. Claims You and iVerified agree that, notwithstanding any other rights the party may have under law or equity, any cause of action arising out of or related to these Terms of Use or the Site or the Services, excluding a claim for indemnification, must commence within one year after the cause of action accrues. Otherwise, such cause of action is permanently barred. Improperly Filed Claims All claims you bring against iVerified must be resolved in accordance with this Dispute Resolution section. All claims filed or brought contrary to this Dispute Resolution section shall be considered improperly filed. Should you file a claim contrary to this Dispute Resolution section, iVerified may recover attorneys' fees and costs up to HKD50,000, provided that iVerified has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim BY APPLICABLE LAW. These Terms are governed by and construed in accordance with applicable laws of the Hong Kong Special Administrative Region of the People's Republic of China.